THE

FUTURE OF

SERVICE IN THE

DIAGNOSTICS

INDUSTRY

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Learn from the experts

The face of service is dramatically changing in the clinical and industrial diagnostics industry.

Diagnostics firms were always in the business of selling products, but as products become commoditized, service is emerging as a vital differentiator and a vehicle for delivering the value-added solutions that today’s customers demand.

While service is an opportunity to grow your business and remain relevant, diagnostics firms face unique challenges when evolving their service business models, from increasing product complexity and compliance requirements, to skyrocketing healthcare costs and skills shortages.

Are you ready to embrace the service opportunity? Find inspiration from experienced managers who are driving innovation at the world’s leading diagnostics firms. Discover how these companies are evolving from delivering products to delivering customer experiences using proactive service business models, with the ultimate goal of offering value-added services that address the real customer needs.

ERIC BICHET

Chris Smith

Stephen Hodson

Sarah Nicastro

Moderator

Hilbrand Rustema

Be more Predictive

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Key insights that take you from reactive to predictive

Service expectations are growing. You must deliver a great customer experience amidst huge cost pressures.

Improve
CX
Increase
Compliance
Skills
Shortages

To help customers improve lab performance, highly efficient service delivery models are needed.

Change
Business Models
Improve Lab
Performance
Enabling
Technology

The Agenda

Introduction

Part 1

Part 2

2021 >

Key Trends

Future of Service

Strategic Changes

Challenges to overcome

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